Astry provides an Analytics module, accessible from the main Tools tab, then Analytics. It gathers all the metrics you need to track incidents, measure how response times evolve, and more. It is organized in four tabs, each of which lets you export the data as CSV.
Incidents
The Incidents tab measures the response and resolution performance of your incidents, over the last 7, 30 or 90 days. Data can be filtered by teams, users and tags.
In particular, it shows:
- the MTTA (mean time to acknowledge) and the MTTR (mean time to resolve), and how they evolve over time
- their breakdown by priority, team, user or tag
- SLA compliance, based on the response time and resolution time guarantees defined in the settings of each team, including by priority
- the reopen rate of incidents, and the most re-opened incidents
- the incidents currently assigned, by team or by user (to identify the highest load)
The CSV export contains, for each incident, its creation, acknowledgement and resolution dates, its MTTA and MTTR, SLA compliance and its number of reopenings.
Notifications
The Notifications tab shows the volume of notifications sent over the period (in total and on average per day), its breakdown by channel (email, SMS, phone call, Microsoft Teams, push notification) and how it evolves over time.
Monitoring
The Monitoring tab shows, over the last 30 days, the indicators of your monitors:
- global availability, and availability per monitor
- the average response time, and its evolution (average, median and 95th percentile) for each monitor
- downtime episodes, and the MTBF (mean time between failures)
Crises
The Crises tab shows the frequency and duration of the crises declared in your organization: number of crises declared and currently open, average and median duration, evolution over time, average duration per team, and longest crises.